1. About MAY & LILY

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MAY & LILY is an online fashion retailer offering women's clothing and accessories to customers in the United Kingdom.

We are committed to providing high-quality products, secure shopping, and excellent customer service.

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2. Eligibility

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By placing an order through our website, you confirm that:

• You are at least 18 years old, or have permission from a parent or legal guardian.

• The information you provide is accurate and complete.

• You are legally able to enter into binding contracts.

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3. Products

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We make every effort to display our products as accurately as possible.

However, we cannot guarantee that:

• Colors will appear exactly the same on every screen.

• Product images perfectly represent every detail.

• All descriptions are completely free from typographical errors.

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Minor differences between product images and the actual item may occur.

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4. Pricing

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All prices displayed on our website are shown in British Pounds (GBP £).

Prices may change at any time without prior notice.

The price charged will always be the price displayed at the time your order is placed.

Although we strive for accuracy, pricing errors may occasionally occur. If an obvious pricing error is identified after your order has been placed, we reserve the right to contact you before processing the order.

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5. Payments

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We currently accept secure payments through:

• Stripe

• Major credit and debit cards supported by Stripe

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Additional payment methods, such as PayPal, may become available in the future.

Your payment information is processed securely by our payment providers. MAY & LILY does not store your complete payment card information.

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6. Order Acceptance

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After placing an order, you will receive an order confirmation email.

This confirmation does not mean that your order has been accepted.

We reserve the right to:

• Accept or decline any order.

• Cancel orders suspected of fraud.

• Cancel orders containing pricing or system errors.

• Cancel orders if products become unavailable before dispatch.

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If payment has already been processed for a cancelled order, a full refund will be issued.

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7. Order Processing

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Once your order has been successfully placed, you will receive an order confirmation email.

Orders are typically processed within 1–3 business days before being shipped.

Please note that processing times may be longer during public holidays, promotional events, or periods of exceptionally high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email, including tracking information where available.

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8. Shipping & Delivery

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We currently offer FREE Standard Shipping on all orders within the United Kingdom.

Estimated delivery time is 5–15 business days after your order has been processed.

Delivery times are estimates only and may vary due to factors beyond our control, including:

• Courier delays

• Weather conditions

• Customs inspections (where applicable)

• Public holidays

• Other unforeseen circumstances

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While we make every effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

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9. Customer Responsibilities

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Customers are responsible for ensuring that all information provided during checkout is accurate and complete, including:

• Full name

• Delivery address

• Email address

• Payment information

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MAY & LILY is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address supplied by the customer, additional shipping charges may apply.

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10. Returns & Refunds

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Our Return & Refund Policy forms part of these Terms & Conditions.

Customers may request a return within 30 days of receiving their order, provided that the returned items meet the conditions outlined in our Return & Refund Policy.

For complete details regarding eligibility, return procedures, and refunds, please refer to our dedicated Return & Refund Policy page.

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11. Order Cancellations

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Orders may only be cancelled before they have been processed for shipment.

Once an order has been processed or dispatched, it can no longer be cancelled.

If you wish to cancel an order, please contact us as soon as possible at:

hello.mayandlily@gmail.com

We will do our best to assist you whenever possible.

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12. Product Availability

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All products displayed on our website are subject to availability.

We reserve the right to:

• Discontinue products at any time.

• Limit purchase quantities.

• Update product descriptions, pricing, or availability without prior notice.

If an item becomes unavailable after an order has been placed, we will contact you promptly to offer an appropriate solution, which may include a refund.

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13. Intellectual Property

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All content available on the MAY & LILY website, including but not limited to text, images, graphics, logos, icons, product descriptions, designs, and website layout, is the property of MAY & LILY or its respective content providers and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

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14. Limitation of Liability

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To the fullest extent permitted by applicable law, MAY & LILY shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or the purchase of our products.

Our total liability for any claim relating to an order shall not exceed the amount paid for the product(s) in question.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by law.

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15. Third-Party Links

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Our website may contain links to third-party websites for your convenience or additional information.

MAY & LILY is not responsible for the content, privacy practices, or policies of any third-party websites.

Accessing third-party websites is at your own risk, and we encourage you to review their terms and privacy policies before using their services.

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16. Governing Law

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These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to consumers in the United Kingdom.

Any disputes arising from these Terms or the use of our website shall be resolved through the appropriate legal channels in accordance with applicable law.

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17. Changes to These Terms

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We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page, unless otherwise required by law.

We encourage customers to review these Terms periodically to stay informed of any updates.

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18. Contact Us

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If you have any questions regarding these Terms & Conditions, please contact us:

MAY & LILY

Customer Support Email:

hello.mayandlily@gmail.com

We aim to respond to all enquiries as quickly as possible and provide the best customer support we can.

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Acceptance of These Terms

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By accessing our website, creating an account, or placing an order with MAY & LILY, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or purchase our products.

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Thank You

Thank you for choosing MAY & LILY.

We truly appreciate your trust and support. Our goal is to provide you with a secure, transparent, and enjoyable shopping experience every time you visit our store.