Effective Date: July 2026

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At MAY & LILY, we want you to shop with confidence.

If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return.

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1. Return Eligibility

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Customers may request a return within 30 days of receiving their order.

The 30-day return period begins on the delivery date, not on the date the order was placed.

To be eligible for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Have all original tags attached.

• Be returned in its original packaging whenever possible.

• Be accompanied by proof of purchase or the order confirmation.

Returns requested after the 30-day period may not be accepted.

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2. Non-Returnable Items

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For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective.

These may include:

• Personal care items.

• Undergarments and intimate apparel.

• Gift cards (if offered in the future).

• Products marked as Final Sale or Non-Returnable.

Any exceptions will be clearly stated on the product page.

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3. How to Request a Return

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To start a return, please contact our Customer Support team at:

hello.mayandlily@gmail.com

Please include:

• Your order number.

• Your full name.

• The reason for the return.

• Photos of the item, if it is damaged or defective.

Our team will review your request and provide instructions for returning the item.

Please do not send items back without receiving return instructions first, as unauthorized returns may not be accepted.

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4. Return Shipping Costs

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If you are returning an item because:

• You changed your mind.

• You ordered the wrong size.

• You no longer want the item.

You will be responsible for the return shipping costs.

However, MAY & LILY will cover the return shipping costs if:

• The wrong item was sent.

• The item arrives damaged.

• The item has a manufacturing defect.

• The error was caused by MAY & LILY.

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5. Inspection of Returned Items

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Once your returned item has been received, it will be inspected by our team.

We reserve the right to refuse a return if the item:

• Has been worn or used.

• Is damaged due to customer misuse.

• Is missing original tags or packaging.

• Does not meet the eligibility requirements outlined in this policy.

If a return is refused, the item may be sent back to you.

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6. Refund Process

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Once we receive and inspect your returned item, we will notify you by email of the outcome of your return request.

If your return is approved, your refund will be processed using the original payment method whenever possible.

If your return is not approved, we will explain the reason for the decision.

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7. Refund Processing Time

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Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

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8. Exchanges

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At this time, MAY & LILY does not offer direct product exchanges.

If you would like a different size, colour, or product, we recommend returning the original item (if eligible) and placing a new order through our website.

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9. Damaged, Defective or Incorrect Items

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If you receive an item that is:

• Damaged during shipping;

• Defective due to a manufacturing issue; or

• Different from the item you ordered,

please contact us within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

• Your order number;

• A brief description of the problem;

• Clear photographs of the item and, if applicable, the packaging.

Once your claim has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement item or a full refund at no additional cost to you.

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10. Contact Us

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If you have any questions regarding returns or refunds, or if you need assistance with a return request, please contact us:

MAY & LILY

Customer Support Email:

hello.mayandlily@gmail.com

We are committed to providing friendly, professional, and timely customer support.

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Thank You

Thank you for shopping with MAY & LILY.

We value your trust and strive to ensure every customer has a positive shopping experience. If a problem arises, we will do our best to resolve it fairly and efficiently.