Effective Date: July 2026

​

Welcome to MAY & LILY.

​

At MAY & LILY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

​

1. Who We Are

​

MAY & LILY is an online fashion retailer dedicated to providing stylish, affordable women's clothing with worldwide customer service and free shipping.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: hello.mayandlily@gmail.com

​

2. Information We Collect

​

When you use our website, we may collect the following information:

Personal Information

• First Name

• Last Name

• Email Address

• Shipping Address

• Billing Address (when applicable)

• Country or Region

• Postal Code

• Phone Number (optional)

Order Information

We may collect information related to your purchases, including:

• Products ordered

• Order value

• Payment status

• Shipping method

• Delivery status

• Order history

Payment Information

For your security, MAY & LILY does not store your credit or debit card details.

Payments are securely processed by trusted third-party payment providers, including:

• Stripe

• PayPal (when available)

These providers process your payment information in accordance with their own Privacy Policies and security standards.

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Language preferences

• Date and time of your visit

• Pages viewed

• Referral source

• Cookies and similar technologies

​

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Deliver your purchases.

• Send order confirmations.

• Provide shipping updates.

• Respond to customer service requests.

• Prevent fraud and unauthorized transactions.

• Improve our website and shopping experience.

• Comply with legal obligations.

• Provide support when requested.

​

We only collect information that is necessary for these purposes.

​

4. Marketing Communications

If you choose to subscribe to our newsletter, we may send you:

• New product announcements

• Exclusive promotions

• Seasonal collections

• Special offers

• Store updates

​

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

​

5. Cookies and Similar Technologies

​

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

Cookies may also help us understand how visitors use our website so we can improve its performance and functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

​

6. Sharing Your Information

​

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment providers (such as Stripe and, when available, PayPal)

• Shipping and logistics partners

• Website hosting and technical service providers

• Fraud prevention and security services

• Legal authorities when required by law

​

All third parties are expected to protect your information and use it only for the services they provide.

​

7. International Data Transfers

​

As an international online store, your information may be processed or stored in countries outside your country of residence.

Whenever personal information is transferred internationally, we take appropriate measures to ensure your data remains protected in accordance with applicable privacy laws, including the UK GDPR where applicable.

​

8. Data Security

​

Protecting your personal information is important to us.

We use commercially reasonable technical and organizational security measures to help protect your information against unauthorized access, disclosure, alteration, or destruction.

Although no online service can guarantee absolute security, we continuously work to maintain a secure shopping environment.

​

9. Your Rights

​

Depending on your location and applicable law, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal data.

• Restrict or object to certain processing activities.

• Request a copy of your personal data.

• Withdraw your consent where applicable.

• Submit a complaint to your local data protection authority.

To exercise any of these rights, please contact us using the email address provided below.

​

10. Data Retention

​

We retain your personal information only for as long as necessary to:

• Process your orders.

• Provide customer support.

• Meet legal, tax, and accounting obligations.

• Resolve disputes.

• Prevent fraudulent activities.

​

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

​

11. Children's Privacy

MAY & LILY does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for individuals who are at least 13 years old. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information as soon as possible.

If you believe a child has provided us with personal information, please contact us immediately.

​

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide.

When changes are made, the updated version will be published on this page together with a revised Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

​

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal information, please contact us.

MAY & LILY

Customer Support Email:

hello.mayandlily@gmail.com

We will do our best to respond to your request as quickly as possible.

​

Your Consent

By using our website, placing an order, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

​

Thank You

Thank you for choosing MAY & LILY.

We appreciate your trust and remain committed to protecting your privacy while providing a secure, enjoyable, and reliable shopping experience.